What it does: It partners with private homeowners, hotels, airlines, and other suppliers to offer high-value travel experiences to people through Agoda’s website and app
Mission: To empower everyone to be a traveller by offering affordable deals on hotels, flights, activities, and more
Size and presence: It has more than 6,500 employees worldwide, representing over 90 nationalities
Best known for being A leader in providing non-hotel accommodation such as villas and houses
The good bits: Very diverse and dynamic working environment
The not-so-good bits: Work from home arrangements are not as flexible as other industries
In 2005, Agoda was established as an e-commerce start-up in Singapore. It began to grow rapidly in Asia, and in 2007, it was taken over by Booking Holdings Inc., the largest online room booking provider in the world.
Agoda platform offers discounted rates at 3.2 million accommodation properties around the world, including apartments, villas, houses, and hotels in more than 200 countries and territories. Their range of accommodation types is very diverse and you can also book everything from budget options to five-star luxury stays, from treehouses and tents to tropical villas.
Agoda has also grown to provide a global network of discounted rental cars, flights, and hotel and resort packages on the Agoda app and on the Agoda website. These platforms are available in 38 languages and are supported by over 15 million reviews from travellers. Today, Agoda’s main office remains in Singapore, but it has 53 branches in major cities in 30 countries.
Agoda aims to make travel possible for more people. It uses technology and partnerships to achieve it. That is why there is no boring day at Agoda because they are equipped to solve travel’s most complex challenges and aim to make travel hassle-free for everyone.
Agoda’s employees are from varied backgrounds and experiences. From communications to data science, they are working with talented experts and super diverse teams. With people from more than 97 nationalities, this brings different perspectives, drives cross-team collaborations, and helps them learn how to serve global travellers better.
To serve millions of registered customers with 24/7 Agoda customer service, they strive to become an industry leader in digital marketing, strategic partnerships, data, algorithmic decision-making, and consumer psychology.
The recruitment process at Agoda can take up between 2 to 4 weeks from application to decision. To start, you need to send them an application to introduce yourself and let them know that you are interested. Different roles have different needs, and the role you are applying for may require an assessment.
If your resume looks great, they will invite you to interviews in one or more of these ways: by phone, video call, or in person. The interview process has three phases: The first one is Assessment, where they will evaluate your suitability to a role. These include assessment of interpersonal communication styles, analytical skills, leadership, and strategic thinking.
The second phase is Video Interviews which usually have two rounds. The final phase is In-Person Interviews where you will meet with their key stakeholders and experience what it is like to work in Agoda offices. In general, they utilize the CAR (Context-Action-Results) interview method, and you may be presented with case studies or theoretical questions. If you pass, their hiring managers will contact you with an offer.
In addition to unlimited learning access for employees, Agoda also hosts events to strengthen partnerships across the industries, such as tech events that brought together experts, thought leaders, and enthusiasts from various fields. They also hold an annual global learning event (aGrowda) to exchange ideas, share experiences, and learn new tools to foster their personal and professional growth.
Some of the roles have annual pay ranging from Coordinator (AU$47,000-51,000), Market Coordinator (AU$51,000-55,000), Retail Sales Assistant (AU$56,000-60,000), Accommodation Service (AU$63,000-68,000), Market Manager (AU$82,000), Software Developer (AU$82,000-89,000), Senior Market Manager (AU$99,000-115,000), Senior Manager (AU$109,000-135,000), Operation Manager (AU$107,000-139,000).
They provide the following benefits and perks:
Agoda has a responsibility to help preserve its destinations by transforming the impact of tourism on local communities and on the planet. Therefore, they partner with leading organizations to make travel a force for good and create more positive impacts on local communities.
Agoda’s employees are empowered to support causes they care about by donating, volunteering, and participating in events through Agoda’s Volunteering and Giving platform. Some of their initiatives and projects are: