What it does: ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work.
Mission: Making the world work better for everyone begins with equity for all.
Size and presence: We have more than 10,000 employees worldwide.
Best known for: We believe in the power of technology to reduce the complexity of our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.
The good bits: A great culture with a caring CEO.
The not-so-good bits: You need to be strong to actively manage your Work-Life Balance.
ServiceNow was founded as Glidesoft, Inc. in 2003 by Fred Luddy (previously CTO at software companies Peregrine Systems and Remedy Corporation), and later incorporated in California in 2004. Luddy had previously served as chief technology officer for Peregrine Systems, an enterprise software company based in San Diego, until 2002. In founding the company, Luddy intended to provide the same services previously available from the then defunct Peregrine Systems.
Until mid-2005, Luddy was the only employee and concentrated on developing the software which the company would offer. Then came the first hires, five people, and raising US$2.5 million in venture financing from JMI Equity. In 2006, the company changed its name to ServiceNow. In 2007, ServiceNow reported annual revenue of US$13 million and opened its first Silicon Valley office, in San Jose. 2007 was also the first year that the company "went cash flow positive".
As of January 2011, the company had 275 employees in its San Diego, Chicago, New York, Atlanta, London, and Frankfurt offices, as well as a partnership with Accenture which had more than 100 ServiceNow consultants. At this time, the company was sometimes known as "Service-now". By April 2011, the company had named Frank Slootman as chief executive officer.
In June 2012, ServiceNow became a publicly-traded company following a US$210 million IPO. Shortly thereafter, the company relocated its headquarters from San Diego to Santa Clara, California. It was taken public by Morgan Stanley one month after they took Facebook public.
In October 2019, the company announced that CEO John Donahoe would be succeeded by Bill McDermott, formerly CEO of SAP SE at the end of the calendar year.
Amid the challenges that impacted people and companies worldwide over the last two years, we have seen how a focus on diversity, equity, and inclusion inspires people while giving them strength and perspective. No matter where or how we worked together, we aimed to fulfill our collective purpose. We make the world work better for everyone. And we do it together. But the work doesn’t stop. We are eager to continue the transparency with which we’ve shared our journey—and to continue to focus on making our company, and the world around us, better.
Our company values are our unique identity. Together, we deliver on our commitment to each other to live our best lives, do our best work, and fulfill our purpose.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourages employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.
We’re accelerating decarbonization with ambitious short-term targets and medium-term science-based targets.
100% renewable energy for our office and data center operations by end of 2021.
When we published our Global Impact Report in 2021, we announced our goal of achieving net-zero greenhouse gas (GHG) emissions before 2050 across our entire value chain by the Science-Based Targets Initiative (SBTi).
Although we’re early in our global impact journey, we know we need to act with a sense of urgency. That’s why we set out to understand where we have the most significant opportunity to reduce our carbon footprint so we can accelerate our impact and create lasting, long-term business practices that are more sustainable.
Through a third-party assessment with Watershed in July 2021, which evaluated the company’s entire corporate carbon footprint, ServiceNow identified that 93% of our carbon footprint comes solely from our value chain (Scope 3) emissions.